‘Social Listening’: Unilever Aims to Harness Vaseline’s Social Media Breakthrough.
Originally found more than 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline could hardly be considered an natural focus for social media algorithms.
However, its rise as a viral TikTok topic has placed it at the forefront of an promotional upheaval, where major corporations are investing heavily in content creators and putting fewer resources into advertising goods in legacy broadcasters.
The Path from Petroleum to Platforms
Originally produced in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers using on their skin with a derivative of drilling. Now, a flood of user-generated videos have recorded its extensive utilization in “life hacks”.
Promoted as a remedy for cleaning shoes or making fragrance last longer, as well as a fix for noisy doorways. Its use has even extended to prevent the annoyance of chip seasoning clinging to fingers.
Capitalising on the Conversation
Noticing its viral resurgence, marketers at Unilever enhanced the tricks by tasking their in-house experts with verification and letting the content creators in on the results.
Assertions that it diminished the sting of chili on the mouth were validated. Similarly supported were ideas it could prolong perfume and restore leather handbags. Proposals that it might whiten teeth or lengthen eyelashes were refuted.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have dominated Unilever’s advertising drive. However, this online trend has helped convince executives to dramatically increase investment in content creators.
This tracking of digital spaces to inform business strategy has been labeled “social listening”. Fernando Fernández, newly named, has stated the intention is to spend 50% of its massive marketing spend on digital creator content.
Adapting to New Consumer Habits
The company's social media lead, who is spearheading the social media effort, said the company was simply adapting to new ways of engaging audiences. She said engaging on social media “without killing the party” was crucial.
“What is the key to genuine brand integration? This remains our core objective as brands, back to when people were hanging out their laundry and discussing household products.
“We are witnessing a departure from a one-to-many model, where we would just send out ads … Today, it's numerous dialogues, various groups. The shift of the algorithms means that these groups seem specialized, but they’re not.
“Ensuring your product is discussed by other people, talked about by other people, that is how you can build trust and relevance. Content makers are key. We are expanding this endorsement system.”
A Seismic Media Shift
This plan mirrors profound shifts occurring in how media is consumed, with the youth demographic devoting greater hours to digital networks than legacy broadcast and print media.
This change is evidenced by falling revenues for traditional media advertising. Within the United Kingdom, ad revenues for major broadcasters have declined by over six hundred million pounds in real terms since 2019.
The Creator Economy Boom
It also reflects a media convergence as corporations essentially turn into content studios, linking up with hundreds of content creators to boost their products.
Leon Harlow said: “Clearly, there is a migration of viewers from conventional channels and their time is increasingly on digital video and image apps than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us people trust recommendations from the individuals they follow compared to commercial messages. That’s a consistent trend.”
He noted companies can reduce costs by focusing on influencers over big traditional media campaigns, which also permits simpler message refinement to test effectiveness.
The approach is growing. Promotional expenditure on the creator economy is rising at quadruple the rate than the broader media sector. Stateside, it has more than doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, executives said they believed broadcast ads retained significant importance to play, as networks still held the capability to drive countrywide discourse.
The executive noted: “A top-tier ROI marketing event is still the Super Bowl. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”